Privacy Policy

At Riverbend Quests, we are committed to protecting the privacy and security of our users' information, especially that of students. This policy outlines our practices concerning the collection, use, and disclosure of personal data when you use our services. By using Riverbend Quests, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Data:

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
School or educational institution affiliation
Usage Data (how you interact with our platform)

Student Data:

For educational services, especially those involving K-12 students, we adopt stringent measures. Student data is collected only through legitimate educational purposes and with appropriate consent from parents/guardians or educational institutions. This data may include:

Student names and identifiers
Learning progress and performance metrics
Interactions with gamified learning content

We never collect sensitive personal information from students without explicit, verifiable consent from parents/guardians or schools.

2. How We Use Your Information

Riverbend Quests uses the collected data for various purposes:

To provide and maintain our service
To notify you about changes to our service
To allow you to participate in interactive features of our service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our service
To monitor the usage of our service
To detect, prevent and address technical issues
To process your educational subscriptions and related transactions

3. Disclosure of Data

We may share your information in the following situations:

With Service Providers: We may share your Personal Data with service providers to monitor and analyze the use of our service, to contact you.
For Business Transfers: We may share or transfer your Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
With business partners: We may share your information with our business partners to offer you certain products, services or promotions.
With your consent: We may disclose your personal information for any other purpose with your consent.
Legal Requirements: Riverbend Quests may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of Riverbend Quests
Prevent or investigate possible wrongdoing in connection with the service
Protect the personal safety of users of the service or the public
Protect against legal liability

4. Security of Data

The security of your data is paramount to us. We strive to use commercially acceptable means to protect your Personal Data, including robust encryption and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect student data with the highest priority, we cannot guarantee its absolute security.

Special Note on Student Data: We comply with all applicable privacy laws and regulations concerning student data (e.g., FERPA, COPPA where applicable). Student data is never used for commercial advertising or targeting, and we do not sell student data.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

You have the right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

You have the right to request that we restrict the processing of your personal information.

You have the right to object to our processing of your personal information.

You have the right to data portability for the information you provide to us.

You also have the right to withdraw your consent at any time where Riverbend Quests relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

6. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last updated: October 26, 2023

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By visiting this page on our website: Contact Us
By phone: (403) 555-0187